Return and Refund policy

Return policy

Naaptol accepts return as per the following policy:

Only defective/damaged products will be accepted for returns/refunds.

User need to raise an alert with us within 02 (two) days from the date of delivery for being eligible for the return.

Only those products will be eligible for return policies which are received by us within 10 days of the date of delivery.

Naaptol retains the right to examine whether the product returned is defective/damaged and based on the verification Naaptol will either reship/replace the product to the User.

In case product is defective or damaged, then the Naaptol team will replace and reship the product to the same shipping address of the User, subject to the availability of the stock of the product.

In case the returned product is not defective/damaged, then the User will be informed about the same and the same product will be reshipped to the shipping address of the order.

User will have to bear the shipment charges for the replaced/reshipped product.

If the product is unavailable in stock, then a request for the refund will be initiated and the same shall be informed to the User through registered email.

Refund policy

 Only those products, which are returned from the customers as per the acceptable, return policy and for which the replacement is not possible, will be eligible for refund.

In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Naaptol may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Naaptol will refund the charged amount to the customer (only for which the payment has already been received).

For Online Refund

In case the payment mode of the refunded order is Online (credit card/net banking) the amount will be refunded to the customer's card account from which amount was paid.

Refund will be done within 02 working days from the date of request of refund.

For online refund the transaction might take 3-5 working days to reflect into your account.

For Offline Refund

In case the payment mode of the refunded order is offline (COD/cheque/DD/any other offline payment mode) the refund will be through cheque.

Refund will be done within 02 working days from the date of request of refund.

Refund cheque will be sent to the billing address of the refunded order.